Q: Are MIOWIX® products safe for my cat?

A: Yes. All MIOWIX® cat toys are made from non-toxic, pet-friendly materials. Each product goes through careful quality inspection to ensure safety and durability. Our toys are thoughtfully designed to provide stimulating play while keeping your cat’s well-being as the top priority.

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Q: How long does it take to receive my order?

A: Orders are typically processed within 1–3 business days after confirmation.

• Delivery within Hong Kong generally takes 3–7 business days.

• International shipping may require 7–21 business days, depending on destination and customs clearance procedures.

Shipping timelines may vary during holidays or peak seasons.

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Q: Can I track my order?

A: Yes. Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to check your shipment status directly through the carrier’s website.

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Q: What should I do if my item arrives damaged or defective?

A: If you receive a damaged or defective product, please contact us within 7 days of delivery. Kindly provide your order number and clear photos of the issue so our support team can assist you promptly. After verification, we will arrange a replacement or refund as appropriate.

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Q: Do you offer international shipping?

A: Yes, MIOWIX® ships worldwide. Please note that customs duties, import taxes, or additional fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.

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Q: Can I cancel or modify my order?

A: Orders can be canceled within 3 working days before shipment. Once the order has been processed or dispatched, cancellations or changes may no longer be possible. If you need assistance, please contact us as soon as possible.

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Contact Information

Company Name:
BONABOUTI INTERNATIONAL LIMITED

Address:
31 Tai Yau Street
Unit 2, 8/F, Perfect Ind'l Bldg.
San Po Kong, Kowloon
Hong Kong

Phone: +85223288072